Know Before you Go - China

NEED TO KNOW

Acting Responsible - Arrival Information - Child Explorers - Emergency Contact - Expect the Unexpected - Feedback - Guides - Health and Fitness - Hotel Deposits - Luggage Storage - Optional Activities - Running Late? - Safety and Security - The Law and "the Man" - Travel Documents and Visas - Travel Insurance - Weather

NICE TO KNOW

Additional Expenditures - Departure Tax - Keeping in Touch - Meals - Money - Respectful Dress - Share your Explorations… - Tipping - What to bring

NEED TO KNOW

Acting Responsible

Traveling responsibly is a pillar of the Go Beyond philosophy. To us, it means two things: respect for the environment and respect for local cultures. We practice low-impact tourism and make every effort to preserve the environment. We refuse to treat local people as mere photo-ops and insist that you engage with locals as human beings. You will have a better trip for it.

Arrival Information

If you have booked an arrival package you can expect a Go Beyond representative waiting for you at the airport, train- or bus station with a Go Beyond sign and your name. If you cannot locate your tour leader at the Suvarnabhumi Airport, please visit the ATTA office in the arrival hall on the second floor near exit no. 7 where you can get help in locating your guide. In emergency cases please call Mr. Jimmy on +66 (0)81 80 80 144. Go Beyond does not offer refunds for missed transfers due to a change in flight or delays. Should your plane or train be delayed, please contact us immediately. Any additional cost you may incur to get to your destination is at your own expense.

Child Explorers

Go Beyond welcomes travelers of all ages but some tours are more suitable for children than others. Please make yourself aware of children rules under each tour and determine if a given trip is suitable for your family. An adult must accompany children and young people under the age of 18. An adult is defined as anyone aged 18 or above. All enquiries with respect to children are subject to review and approval by Go Beyond. Go Beyond reserves the right to restrict the number of travelers under the age of 18 on tours to secure optimal operation.

Please note, that the above refers to child travelers only and not to child prices. These may be seen under each individual tour, if applicable.

Emergency Contact

In the event of a genuine crisis or emergency, Go Beyond’s Thailand Office can be reached on Tel: +66 2630 9371. For further contact details please use the following page: http://gobeyond.asia/contact

Service guide contact is available only in the working hours 8.15 – 12.00 & 15.00 – 19.00

Airport Transfer; call Jimmy at +66 (0)81 80 80 144

Regarding tours please contact P’Lek on the emergency contact number found on the voucher.

Expect the Unexpected

Go Beyond, as the name implies, brings you places that are beyond the well-worn tourist path. Out there, things sometimes go wrong and if they do, it is imperative that you tell your guide or tour leader immediately. They are best suited to help however way they can. If this does not suffice, your guide will contact our manager. Note also that Go Beyond trips are likely to offer circumstances that involve risks and by booking a tour with Go Beyond, you acknowledge and accept any and all risk associated herewith.

This said, please expect and appreciate the unexpected. We try to bring you closer to local life and here English may not always be spoken and despite a global world, cultural differences still greatly exists. You will get a much better experience if you bring an open mind, a great smile, patience and willingness to meet the locals at eyelevel.

Feedback

How do you find your Go Beyond experience? We would love to hear from your and always welcome constructive feedback. Please contact us on the following addresses: http://gobeyond.asia/contact

In the event of discrepancies or dissatisfaction, please file the complaint to your guide as soon as it arises. Doing so, we have a better chance of meeting your needs instantly and ensure you get a good experience. Note that you waive any complaints if you cannot reasonably demonstrate that the complaint was made immediately.

If you, contrary to expectation, remain unsatisfied then please file a written complaint to your travel consultant through which you have booked the service. This must be done within 15 days of the end of the service. Go Beyond will not accept any liability for claims received after this period.

Guides

Go Beyond provides experienced, local, English-speaking guides who know the destination and region well. We encourage you to ask all the questions you may have.

Health and Fitness

For all tours, please closely read the itinerary and note the physical rating to decide if you are fit to participate. As a general rule of thumb and to get the most out of your trip, we recommend a good physical health and if in doubt, consult your doctor or physician before leaving your home country. We do not walk at altitude nor set distance records, but some treks can still be demanding. Expect hilly terrain and high temperatures. Go Beyond and its guides reserve the right to exclude a participant without refund if said traveler is unable to complete the itinerary without undue risk to him/herself or to the group.

Small and very handy first aid kits should be readily available in your home country. We recommend you purchase a kit before departure along with any personal medication you may require. Do not rely on guides, as they are legally prohibited from administering any type of drug including headache medicine and antibiotics.

If you suffer from any conditions, physical, mental or otherwise, you are obligated to notify Go Beyond in writing prior to booking. Go Beyond reserves the right to decline a booking if said conditions pose a danger. Likewise, failure to notify Go Beyond of any such condition may result in your denial of travel. Similarly, travelers should be aware that Asian countries have medical standards and facilities that may vary greatly from what you are used to in your home country. Women who are or think they may be pregnant must consult a physician before engaging in any activity with Go Beyond or before booking any trips. Any person who is concerned about their ability to travel should contact Go Beyond and will then be recommended a trip suitable for these specific needs (if available).

Special Health & Fitness for diving:

Before you begin your dive course, you must complete a medical test. If you suffer, or have suffered, from asthma, hay fever or allergies, you must bring a doctors certificate stating that you are physically capable of withstanding the kind of strain that diving may cause. We recommend that you obtain a doctors certificate in advance in case you are suffering from any of the above-mentioned diseases.

Hotel Deposits

If you have booked a hotel through Go Beyond you will have a Go Beyond voucher. This is your proof of payment. Please present this and your passport upon checkin.

The service indicated on your voucher will already be paid for in advance – meanwhile you will normally pay a deposit upon checkin at all hotel/hostel in China. The deposit will be used to cover for your personal expenses such as mini bar, meal at your hotel, laundry, your room key, in case of broken things, etc.

- The deposit may be around 100–400 CNY per room (please note, this is only a guidelines and may be more/less as the rules will differ according to class of hotel, how many nights you stay etc.) - The deposit can be done by cash or credit card, however, expect that most hostels and budget hotels will only accept cash. Only 4- 5 star hotels will accept by card. For this reason, we always recommend you to prepare cash before check-in .

- When you pay the deposit , you will get a receipt from your hotel/hostel. If you do not, remember to ask for it before you leave.

- When you check out from your hostel/hotel, bring you deposit receipt to the reception. If you have no personal expenses/no broken things, you will get the full deposit back. If you have lost the receipt, lost your room key, have had things added to your room bill etc., you will not get the full amount back and expect to lose some money based on the hotel/hostel's compensation rule.F

As a reference point for deposits, at Beijing Jade Int. Hostel, the deposit is currently 100-200 CNY per room and at Shanghai Captain it is currently 100 CNY per room.

Luggage Storage

The luggage storage is provided in all of the hotels and hostels, we recommend that you only bring what is needed for the tour and leave larger bags behind. Not only will this make it more convenient for you, but also allow for better and easier commuting.

Optional Activities

On some of our tours, there may be free time and/or options for additional activities. These are not included in the tour and do not form a contract. Go Beyond is not responsible for anything that may arise from a traveler taking part in optional activities. Optional activities are undertaken at the cost of the traveler.

Running Late?

Please always respect the departure times when stated in itinerary. These are carefully considered to ensure you the most comfortable journey and to ensure you make opening times where applicable. In case you, contrary to expectations, are running late for a tour departure, please use the contact details on the front of your voucher to alert Go Beyond. If we do not hear from you the tour will depart at latest 15 minutes after stated departure time and no refund will be given in case you miss the departure.

Safety and Security

Most national governments provide updated advice services on safety issues involved with international travel. We recommend that you stay updated on your government's advice for the latest travel information – before departure and while on the road.

Go Beyond endeavours to conduct its operations safely and your guide has the authority to amend or cancel any part of the trip itinerary if it is deemed necessary due to safety concerns. However, Go Beyond is not liable to you in the event of injury, death, financial loss or any other damages incurred as a result of Force Majeure, e.g., political turmoil, riots, war, landslides, flooding, etc. Go Beyond requires you to carry insurance that covers such unforeseeable circumstances.

Adventure trips, trekking, hiking and water based activities such as swimming, snorkeling and diving inherently holds an element of danger and excitement. While we take every precaution to ensure these are carried out in agreement with operating standards, please have a balanced approach to safety and note that participation will always be at your own risk.

The Law and "the Man"

Go Beyond does not tolerate illegal drugs nor do we tolerate visiting prostitutes. This goes even though it may be common among certain communities we visit. Possession of illegal drugs is a crime punishable by life imprisonment in China. Go Beyond and guides reserve the right to immediately expel from the group anyone engaging in these activities.

Travel Documents and Visas

Note that most nationalities are required to obtain visas for travelling to certain countries in Asia. You are yourself responsible for obtaining valid visa to enter China, if needed. Consult your embassy’s website in the destination country or the destination’s embassy website in their country for the latest visa requirements. If you are in doubt of who to contact, please feel free to send us an email: china@gobeyond.com Make sure your passport is valid for at least 6 months after your return date. Go Beyond cannot be held responsible for any errors or omissions in regards to visa rules.

Travel Insurance

Valid personal travel insurance is a prerequisite to participate in any activity or tour organised by Go Beyond. It should as a minimum, but not exclusively, cover medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, and loss of luggage and personal effect are not required, but strongly encouraged. Go Beyond will not be held liable for lost or stolen luggage and reserves the right to deny participation in any activity or tour if you do not hold valid travel insurance. You must be able to provide proof of insurance if requested by Go Beyond or any of its representatives.

Weather

Go Beyond operates trips in China throughout the year—including the winter season – and changes may result from inclement weather and other unforeseen circumstances. We reserve the right to change the itinerary according to such circumstances as we see fit to ensure the best experience for our travelers.

NICE TO KNOW

Additional Expenditures

Take into account your personal spending habits when deciding how much money to bring. Are meals included? How much will you drink and party? How many souvenirs do you intend to bring home? Remember to include tips in your calculations and we also recommend keeping an emergency fund for unforeseen circumstances beyond our and your control.

Departure Tax

There is no departure tax at Beijing Capital Airport at present time, however we recommend that you always recheck before leaving for the airport. This due to said information being subject to change without notice and Go Beyond is not liable for unexpected charges levied on departing tourists.

Keeping in Touch

It is a good idea to leave your booking agent’s contact details or Go Beyond’s contact information with friends or family in your home country in case of emergencies.

Meals

Go Beyond gives you the opportunity to try authentic Chinese food. When meals are not included, your guide will be able to suggest restaurants and the best dishes during your trip. Your guide will normally order a variety of dishes to sample. Notify your tour leader of allergies or dietary restrictions.

Money

We recommend withdrawing money from ATMs, which are widely available throughout China. This has the advantage of keeping your money safe in the bank – not vulnerable in your back pocket. Remember to bring your bank’s emergency contact details in the event that your card is stolen. You might also consider bringing a spare card in case one gets stolen. Remember to keep them separated. We recommend you bring some spare cash in USD in case of emergency.

Respectful Dress

Remember that dressing is generally conservative throughout Asia – especially outside major cities. Go Beyond therefore strongly recommends modest clothing that covers your shoulders and knees. Loose, lightweight, long clothing is both respectful and cool in the predominantly hot Asian climate. Avoid tank tops on the beach and never sunbathe topless. Men and women alike are often required to wear pants that cover the legs in temples and religious sites.

Share your Explorations…

…With your loved ones and fellow travelers. Had a beyond ordinary experience? Challenged your personal boundaries or just shared a beautiful moment despite cultural differences?

Post pictures and impressions on Facebook.com/GoBeyondAsia and/or share with the hashtag #GoBeyond

Tipping

Go Beyond employs local guides who greatly appreciate recognition of services rendered. Tipping about RMB 100 per day (if you are happy with the service) is appropriate, but not compulsory. For drivers who render services for several days in a row, RMB 50 per day is appropriate. Remember, a tip is not compulsory and should only be given when you receive excellent service.

On most upscale restaurants a service charge of 10 -15% is charged on the bill. Additional tipping is at your discretion.

What to bring

Pack according to the tour you have chosen. If you’re going trekking, bring appropriate shoes. If you’re going diving, bring your suit etc. Go Beyond encourages you to pack only necessities. Although there are some tours and trips in which you can leave your luggage behind for a day’s excursion, we generally require you to carry your own gear. For this reason, we strongly encourage you to pack in a backpack with straps and back support and a smaller daypack. We strongly discouragehard case luggage!

What you plan to bring we will leave up to you, but generally remember all your travel documents and keep a copy of your passport as well as your travel insurance card on you at all times. Give priority to lightweight and fast drying clothes just as long sleeved shirts and trousers are recommended for trekking and chilly evenings. If you are travelling in the summer season, remember sunscreen and insect repellent, umbrella or waterproof shield. If you are travelling in the winter period, you might need a fluffy winter coat for the chilly continental days and evenings

Lastly respect local culture and bring appropriate clothes for temples and religious sites. You might also find it useful to bring a phrase book – just a couple of words in the local language will give you tremendous credit.

Please check Gobeyond.asia to see, if there is anything essential to bring for your particular tour.

Validity:

The above has been written in good faith and every effort has been made to accurately reflect Go Beyond’s policies. It should be seen as general guidelines and information provided as a service to the traveler. Go Beyond cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its website. The Client solely bares the responsibility for staying updated on travel requirements, rules and regulations at any time. Updated 24th Jun 2014.