Know Before you Go - Thailand
NEED TO KNOW
Acting Responsibly - Arrival Information - Child Explorers - Emergency Contact - Expect the Unexpected - Feedback - Guides - Health and Fitness - Luggage Storage - Optional Activities - Running Late? - Safety and Security - The Law and "the Man" - Travel Documents and Visas - Travel Insurance - Weather
NICE TO KNOW
NEED TO KNOW
Traveling responsibly is a pillar of Go Beyond Asia's philosophy. To us, this means respecting the environment and respecting local cultures. We practice low-impact tourism and make every effort to preserve the environment. We refuse to treat local people as photo opportunitiess and insist that you engage with locals as equal partners. You will have a better trip for it.
If you have booked an arrival package you can expect a Go Beyond Thailand representative at the airport, train or bus station with a Go Beyond Asia sign and your name. If you cannot locate our representative at Suvarnabhumi Airport, please visit the ATTA (Association of Thai Travel Agents) office in the arrival hall on the arrivals floor near exit no. 7. They will assist you in locating our representative. In the case of an emergency, please contact our emergency line. Should your plane or train be delayed, please contact us immediately so we can make the necessary arrangements.
Go Beyond Asia welcomes travelers of all ages, but some tours are more suitable for children than others. Please read the specific conditions regarding children for each tour and determine if a given trip is suitable for your family. An adult (any person age 18 or older) must accompany children and young people under the age of 18.
In the event of a genuine crisis or emergency, Go Beyond Thailand's emergency line can be reached on +66 (81) 909-0175. For our normal contact information, please visit https://gobeyond.asia/contact
Go Beyond Asia, as the name implies, brings you to places that are beyond the well-worn tourist path. Out there, things can go wrong and, if they do, it is imperative that you tell your guide or tour leader immediately. They are best suited to help however way they can. If this does not suffice, your guide will contact our office to ask for direction and support.
That being said, please expect and appreciate the unexpected. We try to bring you closer to local life and English may not always be spoken well or at all. Despite a global world, cultural differences still exist. You will get a much better experience if you travel with an open mind, a smile, patience and a willingness to meet the locals at eye-level.
How was your experience with us? We would love to hear from you and always welcome constructive feedback. Please leave us a message through the contact details found on https://gobeyond.asia/contact
Go Beyond Thailand provides experienced, local, English-speaking guides who know the destination and region well. We encourage you to ask all questions you might have.
For all tours, please review the itinerary and note the physical rating to decide if you are fit to participate. As a general rule of thumb, and to get the most out of your trip, we recommend being in good physical health and, if in doubt, consult your doctor or physician before leaving your home country. We do not walk at altitude nor set distance records, but some treks can still be demanding. Expect hilly terrain and high temperatures. Do note that we reserve the right to exclude a participant if we believe the traveller is unable to complete the itinerary without undue risk to him/herself or to the group.
Small and very handy first aid kits should be readily available in your home country. We recommend you purchase a kit before departure along with any personal medication you may require. Do not rely on guides, as they are legally prohibited from administering any type of drug including headache medicine and antibiotics.
If you suffer from any conditions, physical, mental or otherwise, you are obligated to notify us in writing prior to booking. We reserve the right to decline a booking if said conditions pose a danger to you, our employees or the group you are traveling with. Failure to notify us of any condition may result in canceling your travel. Travellers should be aware that Asian countries have medical standards and facilities that may vary greatly from what you are used to in your home country. Women who are or think they may be pregnant must consult a physician before engaging in any activity with us and before booking any trips. Any person who is concerned about their ability to travel should contact Go Beyond Asia and we will recommend a trip suitable to your needs (if available).
If you book a diving course through us, before you begin your diving course, you must complete a medical test. If you suffer, or have suffered, from asthma, hay fever or allergies, you must bring a doctor's certificate stating that you are physically capable of withstanding the kind of strain that diving may cause. We recommend that you obtain a doctor's certificate in advance in case you are suffering from any of the above-mentioned conditions.
Go Beyond provides luggage storage at all of our travel assistance centers, both for daily and longer term trips. When packing for a tour, we recommend that you only bring what is needed for the tour and leave larger bags behind. Not only will this make it more convenient for you, but it also allows for a more enjoyable experience as you travel.
On some of our tours, there may be free time and/or options for additional activities. We are not responsible for anything that may arise from a traveller taking part in optional activities. Optional activities are undertaken at the cost of the traveller.
Please always respect the departure times in the itinerary. These are carefully considered to ensure the most comfortable journey and to ensure you make opening times, where applicable. In case you are running late for a tour departure, please use the contact details on the front of your voucher to alert us so we can make the necessary arrangements. If we do not hear from you, the tour will depart at most 15 minutes after the stated departure time and no refund will be provided.
Most national governments provide updated advice services on safety issues involved with international travel. We recommend that you stay updated on your government's advice for the latest travel information – both before departure and while on the road.
Go Beyond Asia endeavours to conduct its operations safely and your guide has the authority to amend or cancel any part of the trip itinerary if it is deemed necessary due to safety concerns. However, we are not liable to you in the event of injury, death, financial loss or any other damages incurred as a result of Force Majeure, e.g., political turmoil, riots, war, landslides, flooding, etc. We require that you carry insurance that covers such unforeseeable circumstances.
Adventure trips, trekking, hiking and water-based activities such as swimming, snorkeling and diving inherently hold an element of danger and excitement. While we take every precaution to ensure these are carried out in agreement with operating standards, please have a balanced approach to safety and note that participation will always be at your own risk.
Go Beyond Asia does not tolerate illegal drugs. Possession of illegal drugs is a crime punishable by death in Thailand. Go Beyond Asia and our guides reserve the right to immediately expel anyone engaging in illegal activities.
Note that most nationalities are required to obtain visas for travelling to certain countries in Asia. You are responsible for obtaining a valid visa to enter Thailand, if needed. Consult your embassy’s website in the destination country or the destination’s official website for the latest visa requirements. Make sure your passport is valid for at least 6 months after your return date. Go Beyond Asia cannot be held responsible for any errors or omissions in regards to visa rules.
If you have any questions or concerns, we're happy to assist you through our normal channels available on https://gobeyond.asia/contact
Valid personal travel insurance is a prerequisite to participate in any activity or tour organised by Go Beyond Asia. As a minimum, but not exclusively, it should cover medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, and loss of luggage and personal effects are not required, but strongly encouraged. We will not be held liable for lost or stolen luggage and reserve the right to deny participation in any activity or tour if you do not hold valid travel insurance. You must be able to provide proof of insurance if requested by us or any of our representatives.
Go Beyond Asia operates trips in Thailand throughout the year—including the rainy season—and changes may result from inclement weather and other unforeseen circumstances. We reserve the right to change the itinerary according to such circumstances as we see fit to ensure the best experience for our travellers.
NICE TO KNOW
Take into account your personal spending habits when deciding how much money to bring. Are meals included? How much will you drink and party? How many souvenirs do you intend to bring home? Remember to include tips in your calculations and we also recommend keeping an emergency fund for unforeseen circumstances beyond our and your control.
There is no departure tax at Suvarnabhumi Airport or at the borders at the present time. However, we recommend that you always recheck before leaving for the airport. Information is subject to change without notice and we are not liable for unexpected charges levied on departing tourists.
It is a good idea to leave your booking agent’s contact details or Go Beyond Asia’s contact information with friends or family in your home country in case of emergencies.
Go Beyond Asia gives you the opportunity to try authentic Thai food. When meals are not included, your guide will be able to suggest restaurants and the best dishes during your trip. Your guide will normally order a variety of dishes to sample. Notify your tour leader of any allergies or other dietary restrictions.
We recommend withdrawing money from ATMs, which are widely available throughout Thailand. This has the advantage of keeping your money safe in the bank – not vulnerable in your back pocket. Remember to bring your bank’s emergency contact details in the event that your card is stolen. You might also consider bringing a spare card in case one gets stolen. Remember to keep them separated. We recommend you bring some spare cash, in US Dollars, in case of emergencies.
Remember that dressing is generally conservative throughout Asia – especially outside major cities. We strongly recommend modest clothing that covers your shoulders and knees. Loose, lightweight, long clothing is both respectful and cool in the predominantly hot Asian climate. Avoid tank tops on the beach and never sunbathe topless. Men and women alike are often required to wear pants that cover the legs in temples and religious sites.
…With your loved ones and fellow travellers. Had a beyond ordinary experience? Challenged your personal boundaries or just shared a beautiful moment despite cultural differences?
Post pictures, videos and impressions and tag us with #gobeyondasia!
We employ local guides who greatly appreciate recognition of services rendered. Tipping about THB 100 per day (if you are happy with the service) is appropriate, but not compulsory. We suggest THB 50 per day for porters and drivers who render services for several days in a row. Remember, a tip is not compulsory and you should feel comfortable following your own beliefs.
At small restaurants, you may want to round up to the nearest THB 20. At upscale restaurants, a tip of 10% is appreciated but note that upscale restaurants often levy a 10% service charge on the bill. Additional tipping is at your discretion.
Pack according to the tour you have chosen. If you’re going trekking, bring appropriate shoes. If you’re going diving, don't forget your swimsuit etc. we encourage you to pack only the necessities. Although there are some tours and trips in which you can leave your luggage behind for a day’s excursion, we generally require you to carry your own gear. For this reason, we strongly encourage you to use a backpack with straps and back support and a smaller daypack. We strongly discourage hard case luggage!
Remember all your travel documents and keep a copy of your passport as well as your travel insurance card on you at all times. Give priority to lightweight and fast-drying clothes just as long-sleeved shirts and trousers are recommended for trekking and chilly evenings. If you are travelling during the rainy season, remember an umbrella or waterproof shield. Lastly, respect local culture and bring appropriate clothes for temples and religious sites. You might also find it useful to bring a phrase book – just a couple of words in the local language will give you tremendous credit. Lastly, we are in the tropics, so remember sunscreen and insect repellent!
The above has been written in good faith and every effort has been made to accurately reflect Go Beyond’s policies. It should be seen as general guidelines and information provided as a service to the traveller. Go Beyond cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on our website.